FocusPetsFocusPets Support
We're happy to help.
Contact us
For questions, problems, feedback or ideas, email focus.pets0@gmail.com. We usually reply within a few days.
You can also find us on Instagram at @focuspets.app.
To help us help you, please mention your device (iPhone, iPad or Mac), its iOS, iPadOS or macOS version, and the FocusPets version.
Frequently asked questions
Which devices does FocusPets run on?
iPhone and iPad with iOS 18 or later, and Mac with macOS 15 or later.
Do I need an account?
No. FocusPets has no account. Your companions and focus sessions stay on your devices and in your own iCloud.
My data doesn't sync between my devices
FocusPets syncs through iCloud. Make sure every device is signed in to the same Apple Account, that iCloud is turned on for FocusPets in Settings, and that the devices are online. Syncing can take a few minutes.
How do I restore Premium on a new device?
Install FocusPets with the same Apple Account you used to buy Premium and use Restore Purchases in the app.
How do I cancel my subscription or ask for a refund?
Subscriptions are managed by Apple. You can cancel in your Apple Account settings (Settings › your name › Subscriptions). Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my data?
You can delete companions and sessions inside the app. To remove the synced copy, delete FocusPets' data in your iCloud storage settings. See the Privacy Policy for details, including how to have your purchase information deleted.